News
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
The IFSO Scheme's Annual Report is now available. The report contains statistics, information and case studies from 1 July 2023 - 30 June 2024.
One travel insurer went too far in trying to wriggle out of paying a claim by arguing that a locked hotel room was a “public place” when a woman made a claim for a ring stolen from hers.
The compensation limits on the four authorised disputes schemes, to which the public can take their grumbles about banks, insurers and other financial services companies, have been harmonised.
Most people are unaware that motorcycle cover in their travel insurance policies almost always has exclusions that render the cover worthless for a great deal of travellers.
The government has announced it will reform financial services and strengthen customer protections.
New Zealanders still get caught out by a number of things in their insurance policies that can mean they are not covered – or not for as much as they expected.
An insurance company that tried to turn down a claim for a burglary because the house had a window open has been told it should pay.
An insurer would potentially see a vacant home as being “a much higher risk”, says Karen Stevens.
Businesses are being warned their insurance may not cover them for losses resulting from online marketplace scams.
People should understand the terms and conditions of their insurance policies and be sure that they are adequately and appropriately insured to avoid disputes and disappointments when their claims are processed.
A man who tried to claim pregnancy care on his health insurance policy has had his complaint about the insurer turned down by the Insurance and Financial Services Ombudsman Scheme.