Make an Enquiry or Complaint

Please fill in this form to make an enquiry or complaint about your insurer or financial service provider. 

For help completing this form, please call us on 0800 888 202 or watch our 3-minute video on how to fill out the online complaint form. For more information about making an enquiry or complaint, read this webpage.

After you submit your enquiry or complaint, we will contact you to discuss the next steps. Please note our automated email system is temporarily unavailable, so you will not receive a confirmation email after submitting this form.  

Make an Enquiry or Complaint

Please send any additional supporting documents to the IFSO Scheme at: info@ifso.nz

Help filling out the Online Enquiry/Complaints Form