Media Releases

Complaints about financial advisers highlight the risks of completing applications on behalf of clients and the need to keep good notes.

Thousands of flights have been cancelled and Denpasar international airport is closed due to the eruption of Bali's Mount Agung. We encourage travellers to contact their airline and their insurer before taking any steps to change their travel.

Unexpected disasters can interfere with travel plans, and that is what travel insurance is for – to cover you for the unexpected, says IFSO, Karen Stevens.

The IFSO Scheme farewells Dame Paula Rebstock after eight years as Chair of the IFSO Scheme Commission, and welcomes new Chair Sue Suckling.

Insurance & Financial Services Ombudsman Karen Stevens is reminding Easter travellers to check their homes, cars and insurance policies before hitting the road.

Paying an excess on your claim is an issue for many people. About 10 percent of all general insurance enquiries to the IFSO Scheme are about having to pay an excess.

10% of all enquiries to the IFSO Scheme are from uninsured drivers who have been in car accidents. The IFSO Scheme has produced a consumer info sheet to explain the issues.

Understanding your insurance policy – including what you are covered for, and what you need to do to make a claim – could save a lot of headaches, says IFSO, Karen Stevens.

As wild weather continues, take preventative measures at home and on the roads, photograph any damage and contact your insurer before you clean up.

Reviewer, Professor John McMillan, is inviting submissions to contribute to the IFSO Scheme independent review by 8 June 2018.