Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

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Theft from taxi image

Theft from taxi

Peter's insurance claim was declined due to two different policy exclusions.
Travel
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Man with Indian hospital bill argues “Australasia” must include “Asia” image

Man with Indian hospital bill argues “Australasia” must include “Asia”

Man with Indian hospital bill argues “Australasia” must include “Asia”
A man complained to the IFSO Scheme when his claim for medical expenses in India were declined. He s...
Health Insurance Travel Travel Insurance medical Covid
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Covid-19: cancelled travel image

Covid-19: cancelled travel

Check your exclusions. Most travel policies exclude global pandemics.
Barry cancelled his Bali trip due to Covid-19. His insurance claim was declined due to the pandemic exclusion.
Travel Insurance Travel Covid
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Mountain eruption not unexpected image

Mountain eruption not unexpected

Insurance covers unexpected events. Purchase insurance when you arrange travel.
Brendan purchased travel insurance after the eruption in Bali had been widely reported. His claim was declined.
Travel Insurance Travel
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