Media Releases

The Insurance & Savings Ombudsman Scheme’s Annual Report, released today, shows complaints have decreased in number, but increased in complexity.

“Financial Services” has officially been added to the name of the consumer dispute resolution scheme which resolves insurance and financial services complaints.

The Ministry of Business, Innovation and Employment (MBIE) is reviewing New Zealand’s financial advice laws.

For a smoother summer road trip, the Insurance & Financial Services Ombudsman Scheme (“IFSO Scheme”) has released tips to help you avoid holiday mishaps resulting in declined insurance claims.

Learning from the mistakes of others is the basis of the IFSO Scheme’s professional development programme for insurers and financial service providers.

Canterbury earthquake insurance issues are one reason for the steep rise in complaints to the Insurance & Financial Services Ombudsman over the past 4 months.

Easter roads can be treacherous. Driving carefully is the most important thing and we recommend the following steps to avoid the possibility of declined insurance claims, should anything go wrong.

A spate of thefts from cars in a Hawkes Bay park on Sunday is a wake-up call for insurance customers, says Insurance & Financial Services Ombudsman, Karen Stevens.

Insurance & Financial Services Ombudsman Karen Stevens is urging homeowners to check that the amount they are insuring their house for will be enough to rebuild it in the event of a disaster.

Think twice before you inflate your insurance claim, as false statements and insurance fraud are more serious than most people think. “Tell the truth when making an insurance claim. Insurers will check the information you give when they consider your claim.”