Media Releases

Last year the Insurance & Savings Ombudsman Scheme resolved the largest number of complaints since 1998, with 3,215 complaint enquiries and 300 complaint investigations.

Money Week is a timely reminder to read your documents and keep asking questions, says Insurance & Savings Ombudsman Karen Stevens.

Insurance & Savings Ombudsman Karen Stevens has a Money Week reminder about the strict criteria around withdrawing your KiwiSaver funds early.

Insurance & Savings Ombudsman Karen Stevens says customers of financial advisers should keep all documents, read them carefully, and always ask questions.

The Insurance & Savings Ombudsman has five top tips for travellers over the holiday season.

Leading international psychiatrist Dr Grant Lester is today advising Canterbury insurers on how to manage difficult situations for the benefit of all customers.

This year the Insurance & Savings Ombudsman Scheme celebrates its 20th anniversary as a dispute resolution scheme. Our focus for members is how to improve business practices and avoid future complaints, says Insurance & Savings Ombudsman Karen Stevens.

Insurance & Savings Ombudsman, Karen Stevens, supports a law change to help consumers who accidentally leave out information when applying for insurance.

“Precious jewellery can be stolen, lost or damaged,” says Karen Stevens, Insurance & Savings Ombudsman. “As last night’s Fair Go story highlighted, sometimes when things go wrong, people end up being very disappointed with the result of their insurance claim. In fact, in the 20 years we have provided a free service to consumers, we have dealt with literally thousands of complaints.”

Karen Stevens, Insurance & Savings Ombudsman, advises residents affected by flooding in the wider Wellington region to call your insurance company before you start your clean up.