Media Releases

The Insurance & Financial Services Ombudsman Scheme has some tips to help Kiwis keep their summer adventures stress-free and fully insured. 

The IFSO Scheme welcomes the changes introduced by the Contracts of Insurance Act 2024.

In a recent case investigated by the IFSO Scheme, a woman provided evidence that her insurer hadn’t properly estimated the cost of repairs required for her house. 

The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is reminding consumers that insurance doesn't cover absolutely everything.

An update on recent developments regarding the proposed merger between the Insurance & Financial Ombudsman Scheme (IFSO Scheme) with Financial Services Complaints Ltd (FSCL).

The IFSO Scheme has investigated the highest number of complaints in its almost 30-year history, with a total of 479 complaints received for investigation in the year from 1 July 2023 – 30 June 2024.

For money month this year, the IFSO Scheme is highlighting the issue of unsuitable lending, where consumers are given higher loans than they need.

Financial limits for complaints are being raised across the four approved financial dispute resolution schemes, from 18 July 2024, meaning more consumers can have their disputes resolved without going to court.

A recent investigation by the IFSO Scheme has brought sleeping pills into the spotlight.

Every 5 years, the IFSO Scheme is required to conduct a public independent Review of its complaints handling processes.