Contact Us
Holiday closure notice: The IFSO Scheme office will close at 5pm on Friday 20 December 2024 and reopen on Monday 13 January 2025. Online complaints can still be made during this time and will be reviewed when the office reopens in 2025.
| Freephone: | 0800 888 202 |
| Telephone: | 04 499 7612 |
| Our office hours are 8.30am to 5.00pm Monday to Friday. | |
| Email: | info@ifso.nz |
| Post: | Insurance & Financial Services Ombudsman Scheme PO Box 10-845 Wellington 6143 NEW ZEALAND |
| Physical: |
Insurance & Financial Services Ombudsman Scheme Level 2, Solnet House 70 The Terrace Wellington 6143 |
| Fax | 04 499 7614 |
If you have limited English, we can arrange an interpreter by telephone.
If you are hearing or sight impaired, the IFSO Scheme uses the NZ Relay Service.
We have information available about the IFSO Scheme in 7 languages:
