| Freephone: | 0800 888 202 |
| Telephone: | 04 499 7612 |
| Our office hours are 8.30am to 5.00pm Monday to Friday, excluding public holidays, Easter (including Easter Tuesday), and the Christmas holiday period. | |
| Email: | info@ifso.nz |
| Post: | Insurance & Financial Services Ombudsman Scheme PO Box 10-845 Wellington 6143 NEW ZEALAND |
| Physical: |
Insurance & Financial Services Ombudsman Scheme Level 2, Solnet House 70 The Terrace Wellington 6143 |
If you have limited English, we can arrange an interpreter by telephone.
If you are hearing or sight impaired, the IFSO Scheme uses the NZ Relay Service.
We have information available about the IFSO Scheme in 7 languages:
There are three other schemes that resolve financial services complaints in New Zealand. If you are unsure which service you need to use, contact any one of us and we will help you find the right one.
You can find contact details for the other services below:
Banking Ombudsman Scheme www.bankomb.org.nz 0800 805 950
Financial Dispute Resolution Service www.fdrs.org.nz 0508 337 337
Financial Services Complaints – a Financial Ombudsman Service www.fscl.org.nz 0800 347 257
