Make an Enquiry or Complaint

Please fill in this form to make an enquiry or complaint about your insurer or financial service provider. 

Make an Enquiry or Complaint

Please note our automated email system is temporarily unavailable, so you will not receive a confirmation email after submitting a complaint below. An IFSO Scheme staff member will email you to confirm receipt of your complaint after our office reopens on Monday 13 January 2025.

For more information about making an enquiry or complaint, read this webpage, or watch our 3-minute video on how to fill out the online complaint form

    Please send any additional supporting documents to the IFSO Scheme at: info@ifso.nz

    Help filling out the Online Enquiry/Complaints Form