Please fill in this form to make an enquiry or complaint about your insurer or financial service provider.
Easter holiday hours: The IFSO Scheme office is closed from Friday 18 April to Tuesday 21 April 2025.
Online complaints can still be made during this time and will be reviewed when the office reopens on Wednesday 22 April.
For help completing this form, please call us on 0800 888 202 or watch our 3-minute video on how to fill out the online complaint form. For more information about making an enquiry or complaint, read this webpage.
After you submit your enquiry or complaint, we will contact you to discuss the next steps. Please note our automated email system is temporarily unavailable, so you will not receive a confirmation email after submitting this form.
